Delivery & Returns

What are the delivery methods and costs for Polaar products?

 

Country

Mondial Relay - Point Relais

3 to 5 working days

Colissimo - Home delivery

3 to 5 working days

Chronopost - Home delivery

48 hours (order before 12 noon)

Mainland France

4€

Free for orders over €50

6.50€

Free from €60

11.50€
Belgium & Luxembourg

5€

Free from €60

9€ 

Free from €100

14€
Spain

7€

Free from €60

10€ 

Free from €100

14€
Germany & Netherlands

9€ 

Free from €100

14€
United Kingdom

10€

Free for orders over €110

Italy, Switzerland, Denmark, Portugal, Sweden, Ireland, Lichtenstein, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia

10€ 

Free for orders over €110

14€
Croatia, Albania, Andorra, Belarus, Gibraltar, Greenland, Guernsey, Isle of Man, Faroe Islands, Iceland, Jersey, Northern Macedonia, Moldova, Monaco, Montenegro, San Marino, Serbia, Turkey, Vatican, Algeria, Armenia, Bosnia Herzegovina, Bulgaria, Cyprus, Finland, Georgia, Greece, Malta, Norway, Romania, Slovenia, Ukraine, Morocco, Tunisia

12.5€ 

Free from €135

17€
United States, Mexico

25€

Free from €150

30€
Canada

20€

Free from €150

30€
Iraq, Jordan, Lebanon, Oman, Pakistan, Qatar, Saudi Arabia, UAE

23€

Free from €240

35€
Bahamas, Barbados, Antigua and Barbuda, British Virgin Islands, Samoa, Bermuda, Trinidad and Tobago

 

23€

Free from €240

30€
Fiji, New Zealand

23€

Free from €240

35€
Australia

20€

Free from €210

35€
China, India, Israel, Japan, Kuwait, Hong Kong, Singapore, South Korea, Taiwan, Thailand, Vietnam

20€

Free from €210

35€
Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, Indonesia, Kazakhstan, Kyrgyzstan, Laos, Macao, Malaysia, Mongolia, Myanmar, Nepal, Philipines, Sri Lanka, Tajikistan, Timor-Leste, Turkmenistan, Uzbekistan

23€

Free from €240

35€
Guadeloupe, Anguilla, Aruba, Bélize, Costa Rica, Curaçao, Dominique, Grenade, Guatemala, Honduras, Îles Cayman, Îles Turques et Caïques, Jamaïque, Martinique, Montserrat, Nicaragua, Panama, République Dominicaine, St. Barthélemy, Saint Christophe Niévès Anguilla, Saint Martin, Saint Pierre et Miquelon, Saint Vincent et Grenadines, Saint Lucia, El Salvador, Surinam, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Uruguay, Venezuela.

23€

Free from €240

35€
Maldives, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Comoros, Congo, Côte d'Ivoire, Djibouti, Egypt, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Equatorial Guinea, South Africa, Kenya, Lesotho, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Mozambique, Namibia, Niger, Reunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Tanzania, Togo, Uganda, Zambia, Zimbabwe

23€

Free from €240

35€

 

I have changedreviews. Can I return my order?

The return of your order is accepted, provided that your request for withdrawal is made within 14 days from the date of delivery. You will be responsible for the costs and risks of returning the goods.

For a smooth return and refund, please follow the instructions below (otherwise, we reserve the right to refuse the refund):

1. Write to us at customer.service@polaar.com indicating your contact details, the order number and the reference number of the item(s) concerned. From this date, you have 14 days to return the products to us (date of dispatch).

2. Check that all products are in their original packaging, unused and in perfect condition. Any product that has been opened or damaged will not be refunded.

3. Return the parcel, together with the delivery note received with your order, to the following address: 53 rue du Rocher, 75008 Paris.