Delivery & Returns

What are the delivery methods and costs for Polaar products?

 

Country

Mondial Relay - Point Relais

3 to 5 working days

Colissimo - Home delivery

3 to 5 working days

Chronopost - Home delivery

48h (order before 12am)

Metropolitan France

4€

Free from 50€ onwards

6€

Free from 60€ onwards

11€
Belgium & Luxembourg

5€

Free from 60€ onwards

9€ 

Free from 100€ onwards

14€
Spain

7€

Free from 60€ onwards

10€ 

Free from 100€ onwards

14€
Germany & Netherlands

9€ 

Free from 100€ onwards

14€
United Kingdom

10€

Free from 110€ onwards

Italy, Switzerland, Denmark, Portugal, Sweden, Ireland, Lichtenstein, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia

10€ 

Free from 110€ onwards

14€
Croatia, Albania, Andorra, Belarus, Gibraltar, Greenland, Guernsey, Isle of Man, Faroe Islands, Iceland, Jersey, Northern Macedonia, Moldova, Monaco, Montenegro, San Marino, Serbia, Turkey, Vatican City, Algeria, Armenia, Bosnia Herzegovina, Bulgaria, Cyprus, Finland, Georgia, Greece, Malta, Norway, Romania, Slovenia, Ukraine, Morocco, Tunisia

12.5€ 

Free from 135€ onwards

17€
United States, Mexico

25€

Free from 150€ onwards

30€
Canada

20€

Free from 150€ onwards

30€
Iraq, Jordan, Lebanon, Oman, Pakistan, Qatar, Saudi Arabia, UAE

23€

Free from 240€ onwards

35€
Bahamas, Barbados, Antigua and Barbuda, British Virgin Islands, Samoa, Bermuda, Trinidad and Tobago

 

23€

Free from 240€ onwards

30€
Fiji, New Zealand

23€

Free from 240€ onwards

35€
Australia

20€

Free from 210€ onwards

35€
China, India, Israel, Japan, Kuwait, Hong Kong, Singapore, South Korea, Taiwan, Thailand, Vietnam

20€

Free from 210€ onwards

35€
Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, Indonesia, Kazakhstan, Kyrgyzstan, Laos, Macao, Malaysia, Mongolia, Myanmar, Nepal, Philippines, Sri Lanka, Tajikistan, Timor-Leste, Turkmenistan, Uzbekistan

23€

Free from 240€ onwards

35€
Guadeloupe, Anguilla, Aruba, Bélize, Costa Rica, Curaçao, Dominique, Grenade, Guatemala, Honduras, Îles Cayman, Îles Turques et Caïques, Jamaïque, Martinique, Montserrat, Nicaragua, Panama, République Dominicaine, St. Barthélemy, Saint Christopher and Nevis, Anguilla, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Saint Lucia, El Salvador, Surinam, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Uruguay, Venezuela

23€

Free from 240€ onwards

35€
Maldives, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Comoros, Congo, Ivory Coast, Djibouti, Egypt, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Equatorial Guinea, South Africa, Kenya, Lesotho, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Mozambique, Namibia, Niger, Reunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Tanzania, Togo, Uganda, Zambia, Zimbabwe

23€

Free from 240€ onwards

35€

 

I have changed my mind. Can I return my order?

The return of your order is accepted, provided that your request for withdrawal is made within 14 days from the date of delivery. You will be responsible for the costs and risks of returning the goods.

To ensure that the return and refund are carried out in the best possible conditions, please follow the procedure below (otherwise we reserve the right to refuse the refund):

1. Write to us at customer.service@polaar.com indicating your contact details, the order number and the reference of the item(s) concerned. From this date, you have 14 days to return the products to us (date of dispatch).

2. Ensure that any product is in its original packaging, unused and in perfect condition. Any product that has been opened or damaged will not be refunded.

3. Return the parcel with the delivery note received at the time of ordering to the following address: 53 rue du Rocher, 75008 Paris