Delivery & Returns
What are the delivery methods and costs for Polaar products?
| Country |
Mondial Relay - Point Relais 3 to 5 working days |
Colissimo - Home delivery 3 to 5 working days |
Chronopost - Home delivery 48h (order before 12am) |
| Metropolitan France |
4€ Free from 50€ onwards |
6€ Free from 60€ onwards |
11€ |
| Belgium & Luxembourg |
5€ Free from 60€ onwards |
9€ Free from 100€ onwards |
14€ |
| Spain |
7€ Free from 60€ onwards |
10€ Free from 100€ onwards |
14€ |
| Germany & Netherlands |
9€ Free from 100€ onwards |
14€ | |
| United Kingdom |
10€ Free from 110€ onwards |
||
| Italy, Switzerland, Denmark, Portugal, Sweden, Ireland, Lichtenstein, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia |
10€ Free from 110€ onwards |
14€ | |
| Croatia, Albania, Andorra, Belarus, Gibraltar, Greenland, Guernsey, Isle of Man, Faroe Islands, Iceland, Jersey, Northern Macedonia, Moldova, Monaco, Montenegro, San Marino, Serbia, Turkey, Vatican City, Algeria, Armenia, Bosnia Herzegovina, Bulgaria, Cyprus, Finland, Georgia, Greece, Malta, Norway, Romania, Slovenia, Ukraine, Morocco, Tunisia |
12.5€ Free from 135€ onwards |
17€ | |
| United States, Mexico |
25€ Free from 150€ onwards |
30€ | |
| Canada |
20€ Free from 150€ onwards |
30€ | |
| Iraq, Jordan, Lebanon, Oman, Pakistan, Qatar, Saudi Arabia, UAE |
23€ Free from 240€ onwards |
35€ | |
| Bahamas, Barbados, Antigua and Barbuda, British Virgin Islands, Samoa, Bermuda, Trinidad and Tobago |
23€ Free from 240€ onwards |
30€ | |
| Fiji, New Zealand |
23€ Free from 240€ onwards |
35€ | |
| Australia |
20€ Free from 210€ onwards |
35€ | |
| China, India, Israel, Japan, Kuwait, Hong Kong, Singapore, South Korea, Taiwan, Thailand, Vietnam |
20€ Free from 210€ onwards |
35€ | |
| Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, Indonesia, Kazakhstan, Kyrgyzstan, Laos, Macao, Malaysia, Mongolia, Myanmar, Nepal, Philippines, Sri Lanka, Tajikistan, Timor-Leste, Turkmenistan, Uzbekistan |
23€ Free from 240€ onwards |
35€ | |
| Guadeloupe, Anguilla, Aruba, Bélize, Costa Rica, Curaçao, Dominique, Grenade, Guatemala, Honduras, Îles Cayman, Îles Turques et Caïques, Jamaïque, Martinique, Montserrat, Nicaragua, Panama, République Dominicaine, St. Barthélemy, Saint Christopher and Nevis, Anguilla, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Saint Lucia, El Salvador, Surinam, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Uruguay, Venezuela |
23€ Free from 240€ onwards |
35€ | |
| Maldives, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Comoros, Congo, Ivory Coast, Djibouti, Egypt, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Equatorial Guinea, South Africa, Kenya, Lesotho, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Mozambique, Namibia, Niger, Reunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Tanzania, Togo, Uganda, Zambia, Zimbabwe |
23€ Free from 240€ onwards |
35€ |
I have changed my mind. Can I return my order?
The return of your order is accepted, provided that your request for withdrawal is made within 14 days from the date of delivery. You will be responsible for the costs and risks of returning the goods.
To ensure that the return and refund are carried out in the best possible conditions, please follow the procedure below (otherwise we reserve the right to refuse the refund):
1. Write to us at customer.service@polaar.com indicating your contact details, the order number and the reference of the item(s) concerned. From this date, you have 14 days to return the products to us (date of dispatch).
2. Ensure that any product is in its original packaging, unused and in perfect condition. Any product that has been opened or damaged will not be refunded.
3. Return the parcel with the delivery note received at the time of ordering to the following address: 53 rue du Rocher, 75008 Paris
