Data privacy policy

The confidentiality of your personal data

Polaar is fully committed to protecting the privacy of visitors to our website, the "Site", and our customers. We do not disclose customer information to third parties except as necessary to provide you with a service - for example, to arrange for product shipment, to conduct banking or security checks, to conduct customer research and surveys, or where you have given us your express consent to do so.

Polaar receives a certain amount of personal data as a result of your use of the Website services. This data includes your name, address, e-mail address, gender, payment information, and date of birth. This information is collected to enable us to process orders, to communicate with you about your orders and your account, to manage our records, to improve our sites, to prevent and detect fraud, and to enable third parties to provide technical, logistical or other services on our behalf.

The collection, recording, storage and use of this personal data are carried out in strict compliance with the amended law n°78-17 of 6 January 1978 relating to information technology, files and freedoms, known as the "Information Technology and Freedoms Law".

We may share your information with other Polaar affiliates and with third parties who provide services on our behalf (e.g. delivery companies, payment processors or companies providing IT services). This information is only provided to them to enable them to provide these services and may not be used for any other purpose. We require any third party with whom we share personal data to treat it with the utmost confidentiality and in accordance with applicable laws.

We may also share your personal data as required by law or, where applicable, to enforce our Terms of Sale.

Payment Information

You can choose to register your payment details with Polaar to make your payments easier. This information will be held securely by us and if you wish to change or remove this information from your account, you can do so in the "My Account" section.
If you have any questions regarding the storage of your payment details, please email customer.service@polaar.com

Communication and marketing

If you have made a purchase from our Website, we may occasionally keep you informed of new products, news and special offers, by email, post and phone about products or services similar to the products or services you have ordered. You will also have the opportunity to receive communications from us or selected third parties when you become a member of Polaar by checking the box provided.

All Polaar members have the ability to opt-out of receiving marketing communications from us and/or selected third parties by going to the Polaar Website, under the "Your Account" section, after you have registered and logged in. You may also click on the "unsubscribe" link in any email we may send you.

Cookies

A cookie is a small file that is sent to your computer, phone or other device when you visit a website and which will recognise your device on future visits. This type of program performs various tasks such as recognising your preferences or chosen products. It helps improve the way you enjoy the Website and ensures that the advertisements and offers you see online are more relevant to you. These cookies can be divided into 4 categories, each of which is described below

1st category: Strictly necessary cookies

These cookies are essential to enable the Website to provide you with the services you have requested such as summarising the products in your shopping basket.

Category 2: Performance cookies

This type of cookie collects anonymous information about how people use the Website and the data is merged with that of other users to enable us to improve the operation of the Website. For example, we use Google Analytics cookies to help us understand how consumers arrive at our Website, surf or use the Website and highlights areas where we can make improvements, such as navigation, ordering experience and marketing campaigns. The data held by these cookies never includes details of personal data from which your identity could be established.

Category 3: Functionality cookies

These cookies keep track of the choices you have made such as language, search settings such as colour and product line. These cookies can then be used to provide you with a more tailored and enjoyable experience. This information is also merged with that of other users, anonymously, to enable us to improve the operation of the Website. For example, our "Abandoned Shopping Cart" feature uses a cookie to keep track of the products you wanted to keep when you were browsing the Website but did not complete your order.

4th Category: Targeted Cookies or Advertising Cookies

These cookies collect information about your internet search habits so that advertising is relevant to you and your interests. They remember which websites you have visited and this information is shared with other parties such as advertisers. For example, we use third parties such as Critero to provide you with more targeted advertising when you visit other sites.

Polaar informs you that you can refuse to accept cookies by configuring your browser as follows:

For Mozilla Firefox: Choose the "Tools" menu and then "Options", Click on the "Privacy" icon, Locate the "Cookie" menu and select the options that suit you.

For Microsoft Internet Explorer 6.0 and above: Choose the "Tools" menu, then "Internet Options", Click on the "Confidentiality" tab, Select the desired level with the cursor.

For Opera 6.0 and above: Choose the menu "File" > "Preferences", Privacy and select the options that suit you.

For Safari: In the Safari menu choose "Preferences" > "Security" and select the options that suit you.

Website statistics

We may disclose aggregate, anonymous statistics about the number of visitors to the Website or the number of purchases made, as requested by our investors. We use an independent statistical and research company to collect data on our behalf about visitors to this Website, using cookies and code embedded in the Website. The cookies and embedded code allow us to obtain statistical information on the number of visits to each page of the Site, the length of time each page is viewed, the routes chosen by visitors, as well as data on visitors' usage parameters and any other general information. Polaar uses and stores this type of information, as well as that obtained from the cookies used on the Website, to improve the services provided to our users. You can obtain more information about how we obtain and use this information by contacting us at customer.service@polaar.com.

Protecting your security

We may use your personal information to conduct fraud checks. The personal information you have provided to us may be passed on to a credit bureau or fraud prevention agency, which may store the information. This is a simple identity check. No credit check will be performed and your credit rating will remain unchanged.

Security of your personal data

Unfortunately, the transmission of information over the Internet is not completely secure. While we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our Website. Therefore, any transmission of information via the Internet is at your own risk. Once we receive your personal information, we use strict procedures and security features to prevent unauthorised access to your personal information

Third party sites

Our Website may contain hyperlinks to and from the websites of members of our network of partners, advertisers and third parties. If you follow a link to one of these websites, please note that each of these websites has its own privacy policy and we are not responsible for these policies. Please check these policies before submitting your personal data to these sites.

Check your information

If you wish to verify the personal information you have provided to Polaar, you can do so by contacting us via the e-mail address or address mentioned below. Due to our security procedures, we may ask you for proof of your identity before we disclose this information. This proof consists of your e-mail address and password requested during registration. This information should therefore be kept secure as you will be responsible for any action we may take in response to a request from a third party using your email address and password. We recommend that you do not use your browser's function to store passwords as this allows third parties using your computer equipment to access your personal information.

Contact us

Personal information on the Customer is collected by the Seller in the context of and for the purpose of processing and sending the Customer's order for Products and transmitted to Polaar for commercial purposes. This personal data is processed in accordance with the French law n°78-17 of 6 January 1978 relating to information technology, files and freedoms, known as the "Loi Informatique et Libertés". The Customer has the right to access, rectify, delete or object to the data, in accordance with articles 38 and following of the Data Protection Act, which may be exercised by writing to the following address: Polaar, 53 rue du Rocher, 75008, Paris.

Furthermore, the Seller will keep the data relating to transactions on the Site within the limits of the provisions of law n°78-17 of 6 January 1978.

We are always happy to respond to our customers (even if it is a complaint). Please feel free to contact the Polaar customer service team who will be happy to answer any questions or comments you may have, particularly in relation to this statement, or if you wish us to stop processing your personal information.

You can contact customer service: customer.service@polaar.com by phone on +33 (0)1 40 33 71 27 from Monday to Friday from 9.30am to 12.30pm and from 2pm to 6pm (excluding public holidays).